1. 通过邮件和电话为客户提供查询，包括解决客户疑问咨询或者投诉。 2. 与团队成员协同合作，提供高质量的服务。 人员要求： 1. 大学本科及以上学历。 2. 熟练的英语听说读写能力， 有口语能力者优先。 4. 良好的学习能力，自我激励能力。 5. 耐心细致，良好的抗压能力。 6. 良好的工作态度和团队合作精神。 7. 有海外客户服务经验者优先或BPO行业工作经验者优先。 Key responsibilities: 1. Provide customer services via email and phone, including handling customer inquiries and complaints. 2. Deliver quality and quantity together with rest of the team. Requirements: 1. Bachelor degree and above. 2. Proficient in reading and writing English. 3. Oral English capability is an advantage. 4. Careful and patient, able to handle pressure. 5. Fast learner and self motivate. 6. Good attitude and team player 7. Experience in overseas customer service or BPO industry is an advantage.