Job Description
Responsible for providing IT onsite technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Duties
Perform daily support of personal computer hardware and software, IP Phone, mobile device video conference, printer, projector, and other peripheral.
Perform installation and configuration of Windows image, MAC OS, and other computers,
Provide troubleshooting of all workplace hardware and software, computer, phone, mobile device, video, printer, projector.
Follow and perform Capgemini Group IT Assets management process to store, track and secure all IT and Capgemini asset.
Understand the issue from users, record ticket in Capgemini ITSM system, based on type